![]() Room - The room was fine but they are looking a little bit 'tired'. We are pretty self reliant and did not require his assistance very much but he messaged us everyday to check all was OK and always made the effort to find us by the pool to personally say hello. Butler - being preferred guest, you get the services of a butler - ours was Juan (Juanito). Arrival - Very quick and pleasant check-in at the Preferred desk along with a welcome glass of champagne after a long trip from UK. We were in building 5 and overlooked the main pool. ![]() We were given the same level of room as originally booked which was a Preferred club swim out. We had originally booked at the new Dreams Flora resort but were moved to Onyx due to the fire & subsequent delays to opening of the Flora. Spent 2 weeks at Dreams Onyx in January 2023. We are thinking about going back for our destination wedding - it was that amazing! Highly recommend Dreams Onyx!!! Truly the only complaint was that the hot tubs were cold. Excellent drinks at the bars and easily accessible food/bevs in location with the pool and beach. 6 different restaurants to choose from plus the buffet open 3 meals a day. Food was good for the most part - just had to figure out what was good at the buffet. Beautiful and clean beach with a lot of chairs - never had to worry about no where to relax even on the weekends. They did have a kids club which looked amazing with a lot of activities, we just did not utilize it. Very kid friendly with multiple pools and water slides. Every single staff member has a smile on their face and is extremely helpful. They clean the room every day and turndown service without having to call and request these things be done. This hotel was perfect for us! Rooms very clean - housekeeping amazing. First time to the Dominican as a family of 4 (boys ages 9 and 7). ![]()
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